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TELL ME ABOUT STRINGS.IE?
With our fully automated web site, buying your strings is now easier and quicker than ever before. Simply browse our site and add the products you require into the shopping cart. When you're ready to finish click on 'Checkout' where you can provide us with your details. Once your order is placed we process your order and post it out to you the following working day (Sometimes same day!).
We only sell what we have in stock. None of this emailing you the following day to say the items are not in stock and will take weeks to process like so many of these online stores. Our system does not allow this to occur.
We also do not force customers to open an account before they can place an order. An account at strings.ie is optional.
WHAT ABOUT PAYMENTS AND SECURITY?
We accept the following cards:
Visa, Mastercard, Laser, Delta, Visa Purchasing & Visa Debit
You can also pay with Paypal.
We also accept Cheques and Online bank/transfers. See last question.
Card payments are handled by our payment processing partners Worldpay and paypal.
These two companies have been in business for many years and have become an industry standard for internet payments. Worldpay is part of the Royal Bank Of Scotland & Paypal is part of the Ebay group.
Once you place an order through our website you will be transferred to your preferred payment option where you can use all major credit/debit cards to make payment. Once payment has been successfully made we will receive and process your order.
We do not store your credit card details ourselves. This is handled by our payment processor partners.
For more information on our payment processor partners please visit their web sites at:
www.worldpay.com
www.paypal.ie
YOU DON'T SEEM TO STOCK WHAT I REQUIRE!
Please contact us. Our stock is constantly expanding and if we don't have what you require we can try to order it for you. Please Note. Our system does not allow out-of-stock items to be purchased. Please use the NOTIFY ME feature to receive an automated email as soon as an item is back in stock. Alternatively please contact us for a due-in date.
HOW DO I USE A GIFT CERTIFICATE?
Place items in the cart as you would for a normal order. At the checkout choose 'gift certificate' as the payment method where you can provide the certificate code. The value of the certificate will be deducted from your total. If the certificate does not cover the full amount you will be returned back to choose an alternative payment method for the remaining amount. Please see our terms & conditions regarding gift certificates.
CAN YOU POST TO MY COUNTRY?
At this time our market is dominantly Ireland, the UK and Europe. However, If you use paypal for payment we can arrange to post anywhere. Please contact us.
TELL ME ABOUT POSTAGE?
Postage costs start from €1.50.
We offer two postal options. Standard post and Registered post.
Costs are calculated by our website depending on weight, location and what postal service you choose.
We aim to process and post your order next working day. Although we cannot guarantee it, quite often, if you place an order before 12pm we can process and post same day excluding weekends and public holidays.
I DON'T HAVE A CREDIT CARD!
We can accept Cheques and Bank Transfers via your bank/online banking. See next question.
Alternatively you might want to try '3V'.
3V allows you to buy credit not unlike mobile phones. You pay for a voucher which provides you with credit card details that is valid for the amount you paid for. You can then use this to pay for good as you would with a real credit card.
Check out 3V's web site for more information: www.3v.ie
CAN I PAY BY POSTAL CHEQUE/ORDER OR ONLINE/BANK TRANSFER?
Yes!
At the checkout of our store you can select either 'Postal Cheque' or 'Online Bank/Transfer' options and then submit your order. You will receive an email invoice automatically.
Cheques should be made payable to: The Music Shop
Please also write your order number on the back of the cheque and post to:
Strings.ie
The Music Shop
Cloonee, Partry
Claremorris
County Mayo
Ireland
If you are sending a payment via a bank transfer please use the following details:
Reference: Your name and order number
Account Holders Name: The Music Shop
Account Number: 15919061
Sort Code: 93-71-69
Iban: IE64 AIBK 9371 6915 9190 61
Swift/Bic Code: AIBKIE2D
Bank Name/Address: AIB, Shop Street, Westport, County Mayo, Ireland
Please let us know as soon as you have made a transfer. Your order will be cancelled after 5 working days if we do not hear from you.
PLEASE NOTE: Goods cannot be sent until funds have cleared our bank account. It may take up to 5 working days for this to happen. Please make sure you have the funds available before sending cheques otherwise we get charged. You have 5 days to submit payment or your order will be cancelled.
Payments must be in the Euro currency!
If you have any further questions please do not hesitate to contact us.
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