(If you can't find an answer to your question please do not hesitate to contact us)

Old Strings.ie website customers please see This Page regarding your customer account.

Shipping Questions

When will my order arrive?
90% of orders are dispatched within 24 hours. Sometimes it takes us a little longer at busy periods. If there is going to be a significant delay we will notify you.  BACK TO TOP

For Irish customers orders usually arrive within 1-3 working days but please allow 7 working days for standard Irish post. Registered post is usually faster and we can track your order. The courier option is usually next working day.   BACK TO TOP

Customers in the United Kingdom should allow 3-7 working days. We find post between Ireland/UK usually takes a week for standard post. Registered post is often faster. The courier option usually takes 2-3 working days.   BACK TO TOP

Customers in Europe should allow 3-10 workings days. Registered post can be faster.   BACK TO TOP

Customers outside of Europe should allow 3-12 working days. This really depends on where you are located. Contact us for more information. BACK TO TOP 

Where do you ship to?
We ship to most countries. Some countries have limitations on the amount of products or total value that we will be willing to send. If you are having difficulties ordering to your country please contact us, we maybe able to work something out for you. BACK TO TOP

What are your shipping charges?
See This Page to view our shipping charges. BACK TO TOP

Returns & Refunds

What is your refund policy?
Customers can return any items up to 7 days from when received. Returned items must be in as new/resalable condition with any packaging intact. You Must contact us before returning an item to confirm your details. As soon as items are returned we can either exchange, credit or refund you. BACK TO TOP 

Faulty/damaged items?
No problem, just contact us so we can resolve this for you. BACK TO TOP

Payments & Security

What payment methods do you accept?
Please see our Payment methods page for a full list.   BACK TO TOP 

What about security?
Credit & debit card payments are handled by Realex which is Ireland's No.1 payment processor as used by: Quinn Direct, Aer Lingus, Aer Arann, Daft.ie, VHI Healthcare, AA Insurance amongst many others.
When you give your card details at Strings.ie our website remotely passes these to Realex with the highest levels of encryption. Realex then communicate with Visa/Mastercard/Laser to verify your card and the response is given. This all happens in a few seconds. We never see or store your card details when you buy through String.ie. BACK TO TOP

What are you bank details?
Reference: Your name or order number
Account Holders Name: The Music Shop
Account Number: 15919061
Sort Code: 93-71-69
Iban: IE64 AIBK 9371 6915 9190 61
Swift/Bic Code: AIBKIE2D
Bank Name/Address: AIB, Shop Street, Westport, County Mayo, Ireland

General questions

Who is behind Strings.ie?
Strings.ie is owned and run by The Music Shop which is based in Mayo, Ireland. Strings.ie started in 2007 and quickly grew to become one of Ireland's leading online music retailers. BACK TO TOP

Why should I buy from you?
Because we value every one of our customers. We want to give you the best service possible and build a lasting relationship with you that is built on trust. You'll know that if there is ever an issue we will look after you because without you we have no business! We always try to be competitive with our pricing and are happy to try to beat other retailers if we can, just ask!   BACK TO TOP 

I'm new to buying online, help!
Ok, no problem. Most ecommerce websites are quite similar. Let's talk you through the process:
1. Finding products: Basically you browse the site for products. Our site is organised by categories that you can see on the left hand side. Click a category and you will either see products or another layer of categories to help organise the products. You can also use the search box and use product titles or keywords. This will give you results, either actual products and categories where similar products might be found.

2. Adding a product: When you see a product you are interested in, you can either click the product title/image for a more detailed view or click the Add To Cart button to buy it. You can continue shopping if you would like to buy more items. When you are done click View Cart to see all the added products. Here you can adjust any quantities if you need to. Then when you're done click Checkout.

3. Checkout: Here you need to give us your details such as name & address. You can either proceed as a guest or if you create an account your details will be saved so the next time you buy from us you can log in to your account for a faster process.
So, you'll be asked for your name and billing address (if using credit/debit card for payment, provide the address that the card is registered to). You can then select if you want the shipping address to be the same as your billing address or if you want to give a different shipping address you can.

4 Payment: Finally you choose the method of payment you would like to use and submit the order. Credit/debit cards & paypal are instant payment methods so assuming your  payment goes though ok (takes a few seconds) your order will most likely be processed by us next working day and posted to you. If you choose to pay by bank deposit/postal order you will need to arrange payment after you have submitted the order.

5 Take your time: If you make a mistake there is no need to worry. We are on hand if you want to contact us either via email or phone (leave a message if we are unable to answer and we will call you back). Once you have used the website a few times you'll find its a quick and easy way to shop.   BACK TO TOP

I need help choosing strings!
Have a look at our Beginners Strings Guide. If you still need help please contact us and we'll be very pleased to answer any questions and guide you.   BACK TO TOP

Can you stock something I need?
Absolutely, if we can get it we will stock it for you and continue to stock it if required. Much of our range is expanded on customer requests so please get in touch!   BACK TO TOP

What is your privacy policy?
We don't share any of your data. We respect your privacy. If you subscribe to our newsletter you have the option to unsubscribe yourself at any time.   BACK TO TOP

What are your terms & conditions?
Please see our Terms & Conditions page.   BACK TO TOP