Help: Checkout Problems
If you get errors at our checkout please try the following before contacting us.
Error Message 'Unfortunately one or more items in your cart can't be shipped to your location" This error is usually caused by your billing and shipping address. Go back and check that you have entered the correct details in the appropriate fields. Pay attention to the State/County field. For Irish customers, we often find the postcode/zip field causes this error. As much of Ireland does not currently use a postcode, we ask you to use 123 in that field and not n/a as the later causes this error. Paypal users should also updated their paypal account post code. Use 123 if you do not know your post code. Default or n/a will not be accepted. If you would like to know your Irish Post Code please visit https://finder.eircode.ie
For all other errors, it's always worth restarting your device or trying a different browser. Often this solves cache issues that can cause errors at checkouts.
If you're still have problems please contact us so we can investigate. Please include as much detail as possible and if you are able to take a screenshot of the issue that would be great. We process many orders every day for customers and it is rare that a major issue occurs. Usually it is a small issue that we can resolve quickly. You can also try using our other payment options such as paypal, credit/debit card or bank transfer. If you contact us we can usually get your sorted with your order straight away.