Help About Strings.ie
WHO WE ARE
We started www.strings.ie in early 2007 supplying musicians with Instrument Strings and Accessories. Our aim was simple: To bring our pricing into line with the rest of Europe, offer a fully automated web site and provide our customers with the best and fastest service possible.
Our loyal customer base continues to grow each day which has allowed us to expand our product range to include the largest selection of Instrument Strings in Ireland as well as offering our own branded products as part of our continued expansion.
As a customer of Strings.ie you can expect the following:
FIRST CLASS SERVICE
Our customers are very important to us. We've built our excellent reputation by being the best in the business. Should you ever have an issue with one of our products or our service you can trust we will look after you.
THE BEST PRICES ONLINE
We check our prices every week and should you find a cheaper price from within Ireland, let us know and we will match it.
As an Irish registered business with an Irish address you know you're supporting the Irish economy when you buy from us. Naturally, this benefits us all. There are many European/UK companies that now market themselves with a .ie domain but they make no contribution to our economy.
SAFE, SECURE SHOPPING ONLINE
We take security very seriously. In this day and age of massive credit card fraud we made the decision not to handle our customer's card details ourselves. We currently use Stripe to process credit/debit cards. We only collect personal details such as your address at Superstrings.com. When it comes to making the payment, our site talks directly with our payment provider's secure encrypted servers to process your card. This means we never see or store your card information when you buy through our website.
MULTIPLE PAYMENT OPTIONS
We accept Visa, Mastercard & Paypal. We also accept Bank Transfers on request.
WE ONLY SELL WHAT WE HAVE IN STOCK
None of this emailing you the following day to say the items are not in stock and will take weeks to process like so many of these online stores. Our system does not allow this to occur. Once an item is sold out, it's no longer available to buy until we receive new stock.
We try to keep postage costs to a minimum so we calculate products by weight and our postage costs start from €2.50. Free Shipping is available for Irish customers. We post to most countries. We use An Post for most Strings & Accessories and offer the standard & Registered postal options. We aim to post any orders next working day with 90% of orders posted within 24 hours.
We offer fast support for our customers via email & phone. Should you have a question you can expect an answer quickly. Most emails that are received within working hours are replied to within 1 hour.