Help: Where is my order
When will my order arrive?
> For Irish customers orders usually arrive within 2-7 working days but please allow 14 working days for An Post Standard service.
The An Post Express service is 1-2 working days and includes tracking and signature on delivery.
> Customers in the United Kingdom should allow 3-12 working days. We find post between Ireland/UK usually takes a week for standard post. Registered post is often faster.
> Customers in Europe should allow 3-14 workings days. Registered post can be faster. Please Note: Italian Post can take up to 30 days.
> Customers outside of Europe should allow 3-14 working days. This really depends on where you are located. Sometimes significant delays can occur at the customs of the destination country. We have no control over this. Contact us for more information.
Where is my order?
If your order hasn't arrived please check with your local post/sorting office. It's very common that if a delivery attempt has been made and no one was available to take it, the item will be held at the post office for you for a few days before being returned to us.
If you have elected to ship to a commercial address please check with reception, we get this a lot and 9 times out of 10 orders were delivered.
Non EU destinations: please note that shipments can be held up in the destination country's customs for 30 days or more. While this is rare it can happen. If customs duty is due, you will need to make payment on delivery.
Please note: We encourage customers, especially if it's their first order, to use the registered/express post service.