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Help: Privacy Policy

Strings.ie Privacy Policy 
 
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in privacy law and information security and a requirement of EU GDPR Law, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience and to enable us to fulfil your order. We also use cookies that allow our website to function correctly as well as 3rd party traffic cookies from trusted GDPR compliant companies such as google analytics which help us to understand our website users and further improve our service for customers. Further information on cookies can be found below.

When do we collect information?

We collect information from you when you visit our site, register on our site, place an order, subscribe to a newsletter or enter information on our site.


How do we use your information?

We may use the information we collect from you when you visit our website, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, in the following ways:

       To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
       To improve our website in order to better serve you.
       To allow us to better service you in responding to your customer service requests.
       To administer a contest, promotion, survey or other site feature.
       To quickly process your transactions.
       To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website uses a leading GDPR compliant ecommerce platform which is monitored to the highest standards for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and passed to our GDPR Compliant payment partners Paypal and Stripe.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
       Help remember and process the items in the shopping cart.
       Understand and save user's preferences for future visits.
       Keep track of advertisements.
       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly such as Customer Account, Checkout, ordering.
 

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and are GDPR compliant. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies that are GDPR compliant. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
 

We have implemented the following:
       Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

How does our site handle do not track signals?
We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:
It is a requirement of our service.

Does our site allow third party behavioral tracking?
It's also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
       Within 7 business days
We will notify the users via in site notification
       Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions.
       Process orders and to send information and updates pertaining to orders
       We may also send you additional information related to your product and/or service.
       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CANSPAM we agree to the following:
       NOT use false, or misleading subjects or email addresses
       Identify the message as an advertisement in some reasonable way
       Include the physical address of our business or site headquarters
       Monitor third party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly
       Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can
       Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Please note: we currently operate 3 email lists.
  • 1: Website operations: this is used for order status updates, abandoned cart notifications, product reviews and similar website based activity.
  • 2: Customer marketing: this is used to send marketing and rewards based on your activity with us to date.
  • 3: General marketing: this is a separate marketing email send out once a week. You do not need to be a customer to subscribe to this email list.
 
Requesting data and deletion
 
In compliance with the EU GDPR Law you have the right to the request data held. This includes name, address, email address, phone number. For security we are required ID Proof before releasing any data we hold.
You can also request the deletion of data permanently from our website and related services. We cannot remove your order data for tax compliance requirements. 
 
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Strings.ie
The Music Shop
Breeny Beg
Kealkill
Bantry
Co. Cork
Ireland
 
sales@strings.ie