Help: Terms / Conditions
Terms & Conditions
We have tried to present our Terms & Conditions in a plain simple way to understand. We want you, our customer, to have the best service possible from us and at the same time outline our obligations as the retailer. If you have questions please do not hesitate to contact us.
All goods will remain our property until paid for in full. For maximum customer security we do not store credit card details on our website or server. Credit/Debit card payments are handled by payment providers.
Payments are secure, encrypted and complient with Visa/Mastercard/PCI standards.
We also offer other 3rd party payment facilities such as Paypal.
Although we have taken great care to ensure our payment partners provide our customers with a first class service, it is the customers responsibility to be aware of our payment partners terms and conditions which can be found at their respective web sites.
Customers can also pay by Bank Deposit/Postal Order. Please see Help page regarding these payment options.
RETURNS AND REFUNDS
You have 7 days to return items starting from the day after delivery. Returns can only be accepted in an unused condition with the original packaging intact. Should you need to return something you MUST contact us before returning the item.
Upon return of the item we will credit your Strings.ie account or provide a credit coupon code to the value of the returned goods excluding shipping costs. Our return address is:
The Music Shop
We aim to ship items 'next working day'. For example; an order placed on a Monday would normally be posted the next day (Tuesday). Any orders placed on Friday, Saturday or Sunday are normally posted on Monday (excluding public holidays). Occasionally your order may take longer to post due to a stocking problem or order backlog. We do not guarantee your order will be posted next working day and by placing an order you agree that it may take up to 7 working days. If it should take any longer than 7 working days we will notify you.
Please note; We reserve the right to change our postage charges without notice at any time.
REGISTERED POSTAL SERVICE
We offer registered post and encourage our customers to use this service. Standard post does not offer tracking or compensation for failed delivery and lost postal items.
Due to many of our customers in Ireland living in rural locations many couriers require a contact number. We have found this reduces undelivered orders. If you wish for your contact number not to be present on the address label please remove it from your shipping address within your strings.ie account.
Gift certificates are valid for one year from the date of purchase. It is essential that customers record & take care of the certificate code and use it before it expires. Certificates are only redeemable for goods purchased at www.superstrings.com and cannot be used at any of our related businesses or in person or over the phone. They can only be used when buying from www.superstrings.com. Failure to use the certificate before the expiry date will void the certificate and you will not be able to use it. Due to security reasons we are unable to provide a replacement for lost certificates. Please take care of the certificate. By purchasing a gift certificate from www.superstrings.com you accept the risk that should strings.ie cease trading no refund will be available. Certificates are only valid while SuperStrings is trading.
We are not responsible for any liability resulting from the use of this website (Strings.ie) or any of our services, our partners services, products purchased from us or external links from & to superstrings.com.
If you have any further questions about our Terms And Conditions please contact us.