Blog

We've recently introduced an AI support chatbot on our live chat. We know many people are tired of AI and really want to speak to a real human. We get it. Here's how we're doing it: We're a small microbusiness with no dedicated customer service staff. When a live chat comes in, we're usually busy packing orders. We either have to drop everything to reply straight away or make the customer wait, which isn't ideal. Around 90% of the questions we receive are the same ones over and over: shipping co …