COVID-19 & Strings.ie
We are still operating as normal but An Post is experiencing huge delays processing mail. Due to social distancing they cannot process mail at normal speed and on top of that they are experiencing unprecedented volumes of mail from online sales. We sometimes experience this around Christmas time, this is 10X that!
Therefore if your order has still not arrived we ask you wait at least 14 working days before contacting us. An Post is up to 3 weeks behind in some areas.
We always recommend you use the EXPRESS POST service, it is An Post's premium mail service and is prioritised above standard mail. It also comes with tracking and is usually delivered in a few days.
We cannot track your order unless you select this service at the checkout. If your order has not arrived within 4 working days please contact us for the tracking number.
Free and Standard post options do not come with tracking.
For customers outside of Ireland please allow for long delays and consult your national post service for their current status.
With much of the USA in lockdown, supplies are starting to run out as manufacturing has ceased the last few months. We're currently now seeing lines from D'addario completely out of stock from our suppliers.
While we currently still have reasonable stocks at strings.ie of most brands please be prepared that your usual strings may become unavailable for some months to come. Not just from us but all retailers.