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The Strings.ie Support Bot

The Strings.ie Support Bot

We've recently introduced an AI support chatbot on our live chat.

We know many people are tired of AI and really want to speak to a real human. We get it.

Here's how we're doing it:

We're a small microbusiness with no dedicated customer service staff. When a live chat comes in, we're usually busy packing orders. We either have to drop everything to reply straight away or make the customer wait, which isn't ideal.

Around 90% of the questions we receive are the same ones over and over: shipping costs, stock availability, where's my order, etc.

So we've built our own custom AI system, specially designed for our business. It handles all those common questions instantly and accurately. Every single answer includes a clear option to speak to a member of our team instead.

We personally monitor every response the bot gives and update it 2 or 3 times a week to keep it sharp and accurate. In short, it says exactly what we would say — just faster, 24/7, within seconds.

We're aware that a lot of people are frustrated with the constant rollout of AI. In our case, we're simply using it to give you better and quicker support. It hasn't replaced any of our staff — it has just freed them up from having to repeat the same answers day after day.

19th Apr 2026 Strings.ie

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